Terms and Conditions

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Last updated: 22/01/2026

Welcome to Jo’s Organics. These Terms and Conditions (“Terms”) govern your use of our website and any purchases made through it. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Us

Jo’s Organics is a family-run organic grocery business based in the United Kingdom.

Business name: Jo’s Organics
Address: 91 Glebe Street, Penarth, CF64 1EE
Email: admin@josorganics.co.uk
Telephone: 02920 711 169

2. Use of Our Website

You agree to use our website for lawful purposes only. You must not:

• Use the website in any way that causes damage or impairs its performance
• Attempt unauthorised access to our systems
• Use the website to transmit harmful or malicious content

We reserve the right to suspend or terminate access if these Terms are breached.

3. Product Information

We make every effort to ensure that product descriptions, prices, and availability are accurate. However:

• All products are subject to availability
• Images are for illustrative purposes only
• We reserve the right to correct errors and update information at any time

Organic produce is seasonal and natural variations in size, colour, and appearance may occur.

4. Pricing and Payment

All prices are shown in pounds sterling (£) and include VAT where applicable, unless stated otherwise.

We reserve the right to change prices at any time, but changes will not affect orders already accepted.

Accepted payment methods are displayed at checkout or confirmed in-store.

5. Orders and Acceptance

If ordering through our website:

• An order confirmation does not constitute acceptance
• Acceptance occurs once your order is confirmed for collection or dispatch
• We reserve the right to refuse or cancel orders for any reason, including stock availability or pricing errors

6. Collection, Delivery, and Risk

Where applicable:

• Collection times must be adhered to
• Delivery dates are estimates only
• Risk passes to you upon collection or delivery

Perishable goods must be stored appropriately once received.

7. Returns and Refunds

Due to the nature of food and perishable goods:

• Fresh and perishable items are non-returnable unless faulty
• Refunds for faulty or incorrect items will be handled in line with your statutory rights

Please contact us promptly if there is an issue with your order.

8. Allergens and Dietary Information

While we take care to label products correctly, we cannot guarantee that products are free from allergens due to handling and supplier processes.

Customers are responsible for checking labels and product information before consumption.

9. Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Jo’s Organics or its licensors. You may not reproduce, distribute, or use any content without our prior written consent.

10. Limitation of Liability

Nothing in these Terms limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any matter which cannot be excluded under UK law

To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from the use of our website or products.

11. Links to Third Parties

Our website may include links to third-party websites for your convenience. We are not responsible for the content or policies of those websites.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal data.

13. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website, and continued use constitutes acceptance of any changes.

Common items in a terms and conditions agreement allow you to:

• Withdraw and cancel services, and make financial transactions.
• Manage customer expectations, such as liability for information errors or website downtime.
• Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
• Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
• Disable user accounts.
• Write down any other terms or conditions that protect you or your audience.